Wee Feed Cancellation Policy

The rental pumps and rental scales in our store are offered to you as a subscription with monthly recurring rental payments. Your payment details will be stored securely by Shopify Payments and your rental fee will be charged on the same date each month until you decide to cancel your rental. This cancellation policy describes how you can cancel your rental subscription.

 

Giving Notice to Return Your Rental Pump or Scale:

When you're ready to return your rental pump or scale, please give approximately 1 week's notice before the next monthly rental payment is due, by phone call, text message, email, or through our online contact form.

 

This helps us to know which rental products are returning next, and to ensure you will not be charged another rental payment. We offer free pick up within Calgary, so after you let us know you’d like to end the rental we'll set a date and time to pick it up from you. If it's easier for you to drop off at our office, please contact us to set a time for drop off. For pick up outside of Calgary but within close driving distance, we can set a time and location to meet in Calgary, or we can pick up from your home with a pick-up fee of $10 + GST.

 

Returning Your Rental Pump within the 1^st Two Weeks of a Rental Month:

If you let us know you're done with the pump within the first 2 weeks of any rental month, we can set a time to pick it up on or before the 2-week mark. For rental breast pumps, our minimum rental length is 2 weeks. Assuming you already paid for the entire rental month, the partial refund will be the difference between the monthly rate and the 2-week rate.

Note: For rental baby scales, our minimum rental length is 1 month.

 

Preparing Your Rental Pump or Scale for Return:

For rental pumps, the following items must be returned: pump, bottle stand, instruction card, and carrying case with shoulder strap. For rental scales, the following items must be returned: scale, power cord, instructions, and carrying case. If any of the above items were not included when you received your rental pump or scale, those items will be noted at the beginning of the rental.

Please wipe the product and carrying case with a damp cloth, to make our cleaning and sanitizing process easier. If a rental pump or scale is returned in dirty and/or damaged condition, a cleaning and/or repair fee will be charged according to Medela Canada’s current cleaning and repair fees. If a pump or scale requires servicing due to a technical malfunction, the product will be exchanged and serviced by Medela Canada free of charge.

 

To cancel your rental, please contact us at info@weefeed.com or by phone call/text at 403-246-7008.