1. Place your order online (or call or text 403-246-7008).
We rent the Medela Symphony hospital-grade breast pump and the Medela BabyWeigh II Scale, with quick free delivery within Calgary, Alberta. We are available if you have questions about our products, or about our rental program or delivery service. If you have any difficulty placing your order online, please call or text us. If you live just outside of Calgary, the website may not allow you to place an order for a rental item. Please call us to place your order and make delivery arrangements, or to meet in Calgary. We offer delivery to areas outside of Calgary, such as Airdrie, Chestermere, Okotoks, Bragg Creek, and Cochrane, or any rural areas in between, with a delivery fee of $10.
2. Set an approximate delivery time.
We will follow up as soon as possible, by text or phone call, to set an approximate delivery time. We’re almost always able to deliver the same day. If you order in the evening, sometimes we are still able to deliver that evening, or the next day. We do require someone to receive the pump in person. We personally deliver to your door, and we’re flexible in setting a delivery time and location that works for both of us. If it’s faster for you to pick up from us, we can set a time for you to pick up from our home office, or to meet somewhere in Calgary. If you’re at the hospital when you place your order, you can let us know when you’re heading home, or we can arrange to meet at the hospital main entrance.
3. Provide credit card information, for Wee Feed to have on file during your rental.
If you made your first rental payment online, the payment comes to us without card information. So we will take credit card information separately, to keep on file in case you end up renting the pump longer than 1 month, or in case there would be any repair or replacement fees at the end of the rental. Credit card information can be provided by phone, or at the time of delivery. Your rental month starts from the day you receive the pump, with any additional monthly rental payments being processed automatically on the same date each subsequent month.
4. Receive Products
For any rental items, we’ll have you sign a rental agreement form at the time of delivery, and will give you a copy.
5. Let Us Know When You'd Like to End Your Rental
When you're almost ready to return your rental pump or scale, please give approximately 1 week's notice before the next monthly rental payment would be due, by phone call, text, email, online form or via WhatsApp. This helps us to know which rental products are returning next, and to ensure you will not be charged another rental payment.
For rental breast pumps, our minimum rental length is 2 weeks. If you let us know you're done with the pump within the first 2 weeks of any rental month, we'll pick it up at the 2-week mark. If you already paid for the entire rental month, the partial refund will be $35 + GST.
For rental baby scales, our minimum rental length is 1 month.
6. Return Products
We offer free pick up of rental products within Calgary. We'll set an approximate time for us to pick up from your home. If it's easier for you to drop off at our home office, we can set a time for drop off. For pick ups outside of Calgary, we can set a time to meet in Calgary, or we can pick up from your home with a pick-up fee of $10 + GST.